Chat with us, powered by LiveChat

Service Desk Technician

Position Description The IT Service Desk Technician Level I performs a wide variety of tasks including front-line IT problem identification, isolation and resolution services for customers. Performs IT customer service duties remotely, via telephone and onsite support, Provides ticketing support and routing for escalation. Operates computer processors and peripheral devices. Re-images computers in preparation for deployment. Assists with phone/tablet deployments. Reclaims unused assets from users. Assists with tagging new assets. Assist with processing surplus assets. Submits Dell hardware warranty requests for malfunctioning equipment. Performs weekly asset inventory audits. Perform non-computer deployments (monitors, docks, etc.).  
Skills Required Strong verbal communication, customer service and time management skills required.  
Skills Preferred Good written communication skills.  
Experience Required 2+ years IT service desk/computer support experience.  
Experience Preferred Experience with Apple, Android and Windows devices preferred.  
Education Required AA degree or IT certification(s)  
Education Preferred BS degree in an IT discipline. A+ and/or ITIL certification preferred.  
Additional Information