Key Responsibility: Successfully prepares City of Baltimore employees to utilize Workday ERP system within assigned role(s). Focused role to include City of Baltimore Police Department and/or City of Baltimore Fire Department workforce training. Key Duties / Responsibilities: • Provide HCM Time Tracking and Absence Management training to all BCPD sworn, non-sworn, administrative, and other personnel. • Manage day-to-day client relationships throughout project including requirements management, knowledge transfer and issues resolution • Apply HCM Time Tracking and Absence Management expertise to troubleshoot and provide results-oriented instruction of the Workday Time Tracking module through multiple blended learning approaches. • Provide consultation and open communication around the process changes to ensure user engagement and overall implementation success. • Maintain accurate records of employees trained with % measured ability to perform designated/assigned time tracking functions within the Workday platform • Provide executive status reports regarding personnel trained, skill levels attained and strategy for achieving total success.