PTC - A4 Core TS4

Short Description:
Technical Specialist 4 (TS4) - More than 10 years relevant experience

Initial contract thru 5/31/2019 with option to extend an additional year.

Complete Description:
Summary:
The PTC is seeking Business Process specialist with extensive business process support / business analysis experience, as well as experience supporting at least 2-3 of the following applications:  SAP, OnBase, MS Dynamics, MS Azure, AgileAssets (or other asset management application).  The successful candidate will continue to support business processes in a diverse software environment, so ability and desire to learn into new technologies is a must.

Project Description:
Initial focus of this engagement will be to document and support the business processes behind PTC’s implementation of Fleet Telematics and Electronic Handling of Invoices applications.  Additionally, will support upgrade efforts for these and other systems, which will include business process analysis, testing and developing test scripts for same.

Responsibilities:
The Business Process Specialist will perform business process analysis and documentation, testing, meeting with business units to help refine business processes, and overall support of the business units using these applications.
•    This is a professional level non-supervisory position which may require coordination of business analyst activities being conducted by the team.
•    Leverages excellent written and verbal communication skills. May coordinate activities of other project team members as part of a project (technical lead).
•    Supports the technical team in relating business process to technical needs.
•    Provides status of work to Team Lead.
•    Anticipates, identifies, tracks, and resolves issues and risks affecting own work and work of the Business Process Team.
•    Develops and maintains User Acceptance and QA Test plans for implementation efforts.
•    Engages in ongoing process improvement.
•    High level technical knowledge of the applications, as applicable to aid in business process analysis.
•    Develops business requirements documents.
•    Processes open incident tickets.
•    Strong problem solving and analytical skills  
•    Interpersonal skills, ability to work in a dynamic team environment
•    Adheres to schedules and project timelines
•    Communicates issues/problems that may impact objectives  

A qualified candidate must have:
Experience as a Business Analyst / Business Process Support specialist.  Ability to quickly learn into new applications and application platforms.  Ability to communicate effectively (written and oral) with end-users and IT technical personnel in order to support system implementation efforts, as well as day-to-day operations.
Business process / Business Analysis support                    Required               3 Years
Business process documentation experience (Microsoft Office tools)        Required    3 Years
Application support (at least 2 to 3)                        Required    2-3 Years
•    SAP (Plant Maintenance preferred)
•    OnBase
•    MS Dynamics
•    MS Azure
•    AgileAssets / Asset Management system
Quality Assurance test case development / execution                Required    2 Years

Nice to have: HP Quality Center, basic understanding of application development in Visual Studio .Net environment.

Skills:

Skills

Required / Desired

Amount of Experience

Last Used

Years Used

Business Process/Business Analysis Support

Required

3

Years

 

Business Process Documentation experience (Microsoft Office tools)

Required

3

Years

 

Application Support in at least 3 of the Highly Desired Skills listed below:

Required

3

Years

 

- SAP (Plant Maintenance preferred)

Highly desired

3

Years

 

- OnBase

Highly desired

3

Years

 

- MS Dynamics

Highly desired

3

Years

 

- MS Azure

Highly desired

3

Years

 

- AgileAssets/Asset Management System

Highly desired

3

Years

 

Quality Assurance test case development/execution

Required

2

Years

 

HP Quality Center

Nice to have

 

 

 

Basic understanding of application development in Visual Studio .Net environment

Nice to have

 

 

 

Bachelor’s degree in Information Technology or equivalent job experience

Required

4

Years